It is important that you arrive on time to enjoy the full duration of your session. Unfortunately if you arrive late for your appointment time I may not be able to extend your appointment time as I often have back to back bookings.
Advance notification of your late arrival would be greatly appreciated and I may be able to accommodate a partial or full appointment.
Client Cancellation and Non Attendance
Whilst I realise that daily life has unanticipated events occur that may interrupt your massage appointment I would appreciate notification as soon as possible should you need to cancel or reschedule your appointment.
Existing and New Client Information
Every appointment session involves a brief consultation regarding your health and requirements from the treatment.
This may include:
Discussion of medical form and any health issues
Assessment of any issues
Discussion of previous treatments
Confidentiality and Privacy
The information collected throughout your treatment shall be stored securely and not be disclosed to any third parties unless authorised by the yourself or required under the law. Information may be collected either in writing or verbal. All documentation shall be kept for the minimum of 7 years as per law requirements.
Requests for sexual activity or favours WILL NOT be tolerated and will be viewed as solicitation and reported to the proper authorities. The client WILL NOT be scheduled or rescheduled for an appointment.
The breast and genital area will not be massaged under circumstances.
Sexual interaction or discussion of any kind between the client and therapist is NEVER appropriate it and not tolerated.
Feedback and complaints are taken seriously as I view them as a opportunity to enhance my professional standards. Please let me know if you have an issue that you wish to discuss.
I can be contacted in one or all of these mediums:
via email on: firstname.lastname@example.org
by phone: 0413 636 881
in writing: Level 1, 9 Robinlee Burwood East Vic 3151